Customer Service / After Sales Support

full-time September 16, 2024

Responsibilities include:

  • Handling and escalating customer enquiries and repair requests;
  • Accurate data entry of service jobs;
  • Developing and maintaining effective customer relationships through excellent communication and follow-up skills;
  • Effectively troubleshooting and resolving issues in a timely and professional manner;
  • Schedule planning to ensure maintenance is completed on time.

Customer Service / After Sales Support

Q1 – Do you have strong Customer Service Admin skills and an exceptional ability to build strong client relationships?

Q2—Do you have cabinetry trade experience with tools and now want to try your hand at an organizational role?

Answered “YES” to one or both of the above – Read on – we want you to join our team.

Coordinating our after sales support and maintenance, your ability to plan a week in advance and then rearrange at the drop of a hat will see you succeed in this role.

Prior experience in Joinery, Kitchen Cabinetry, or Building environments will be highly advantageous; however, what will set you apart is your “can-do” attitude.

Ideal candidates will demonstrate:

  • Strong computer literacy and data entry experience
    Outstanding Customer Service experience especially over the phone;
  • An outgoing and friendly personality. Must be a “people person” who is focused on our customers and service team;
  • Scheduling experience and knowledge of Newcastle / Hunter / Central Coast suburbs;
  • Relevant Industry experience and understanding;

Dedication and a strong work ethic to follow work through to completion.

If you are a self-starter who loves taking ownership of a varied and fast-paced role, APPLY NOW. Email your resume and cover letter to payroll@euroform.com.au today.